Restaurant online ordering
in Miami.
Commission-free direct ordering for Brickell, Wynwood, and Little Havana restaurants. Zay-OS runs your branded, bilingual-ready ordering site, ingests Uber Eats + DoorDash into one kitchen tablet, and hands you the customer — in the highest-volume delivery market in Florida.
See the demo →Few cities order delivery like Miami. Brickell stacks thousands of condo residents and finance workers into a few walkable blocks, and most of them eat from their phones — lunch at the desk, dinner on the couch, all of it through an app. Wynwood layers a dense food-hall and late-night crowd on top, while Little Havana, Calle Ocho, and the broader Latin dining scene run on regulars who order the same dishes week after week. The volume is enormous — and so is the share of it that defaults to DoorDash and Uber Eats.
That is precisely why the 30% commission bites harder in Miami than almost anywhere. High order counts turn a percentage into real money fast, and the repeat-heavy nature of the market means you are paying the marketplace over and over for the same loyal customer. Zay-OS changes the math: it gives you a branded direct-ordering site, steers diners to it with QR codes on every receipt and delivery bag, and lets you bring them back with a two-cent SMS instead of another $12 delivery charge. Because so many Miami diners order in Spanish first, the storefront runs bilingually so you are not bleeding conversions at the checkout step.
Zay-OS serves independent restaurants across Miami and South Florida — single Brickell flagships, multi-concept Wynwood operators, and family-run Little Havana kitchens alike. Direct orders, Uber Eats, DoorDash, and Grubhub all flow into one Otter tablet on your line, your customer book fills up with people you can actually reach, and DAVO quietly sets aside your Florida sales tax every day so you never spend the state's money by accident.
What changes the day you go direct
| On DoorDash / Uber Eats | On Zay-OS direct |
|---|---|
| 28-32% commission per order | Flat $2.99/order, paid by the diner |
| They own the customer data | You own name, phone, email, LTV |
| English-only friction at checkout | Bilingual English + Spanish storefront |
| Separate tablet on the line | Same Otter tablet, one ticket flow |
See the full breakdown: Zay-OS vs DoorDash →
A busy single-location Miami restaurant saves about $48,000/yr. Mid-volume independents save $120,000+, and high-volume Brickell or multi-brand kitchens save $300,000+ per location per year — by shifting ~25% of marketplace orders to direct and cutting 30% commission to ~3% processing. We run YOUR numbers on the demo.
Operator $499 / Operator + Marketplace $599 / Concierge $699 per month per location. No setup fee. A flat $2.99 per order is paid by the diner at checkout, so you keep 100% of food revenue and pay no commission.
How does online ordering work for a Miami restaurant? +
Zay-OS gives your Brickell, Wynwood, or Little Havana restaurant a branded ordering site on your own domain. Diners order direct, pay a flat $2.99 per-order fee, and the ticket drops onto the same Otter tablet your kitchen already uses for Uber Eats and DoorDash. You keep 100% of food revenue and own the customer relationship. We build it for you in 2-3 weeks with no setup fee, and the storefront can run bilingually so Spanish-first diners check out comfortably.
Do Miami restaurants have to pay DoorDash 30%? +
On the orders you let DoorDash own, yes — 28-32% per ticket. Miami is one of the highest delivery-volume markets in the country, which means the commission dollars are enormous. Zay-OS shifts your repeat diners to your own direct site (QR codes on receipts and bags, SMS + email to your CRM list, one-tap reorder), dropping that 30% to roughly 3% card processing. You keep the marketplaces for discovery; you stop renting back your regulars in a city where regulars order constantly.
Does Zay-OS support bilingual (Spanish) online ordering in Miami? +
Yes. The direct-ordering storefront and customer-facing flow are built to run bilingually, which matters in Miami where a large share of diners order in Spanish first. Your menu, item descriptions, checkout, and order-status messages can present in both languages so you do not lose conversions at the cart.
Can Zay-OS handle multiple Miami locations? +
Yes. Run 2-25 locations of one brand, or several brands across Miami-Dade, from one admin login. Each location routes to its own Otter tablet with its own menu, Stripe Connect payout, and 86 list. Reporting rolls up across the city and filters per location. The Concierge tier covers up to 5 locations or brands flat at $699/mo — common for Miami operators running a flagship plus ghost-kitchen concepts.
How fast can a Miami restaurant go live on Zay-OS? +
Two to three weeks, end to end, and we do the build. That includes the branded ordering site, kitchen tablet provisioning, Otter ingestion of Uber Eats + DoorDash + Grubhub, one POS integration (Toast, Lightspeed, Square, or Clover), DAVO Florida sales-tax set-aside, and staff training. No setup fee, month-to-month, and you own your domain and customer list from day one.
Or read the full Zay-OS overview →