Zayos vs Grubhub
Grubhub brings you the diner and charges a commission on every order it brings. Zayos is a restaurant operating system and commission-free direct online ordering platform that lets you keep Grubhub, pull every order into one tablet, and win repeat diners back to a site you actually own.
Grubhub vs Zayos, line by line
| Grubhub | Zayos | |
|---|---|---|
| What it is | A delivery marketplace: diners find you in its app, next to other restaurants | Your own ordering site on your own domain, plus one kitchen tablet for every order |
| What the restaurant pays | 5%, 15% or 20% marketing commission, depending on the plan, plus from 10% more when Grubhub's drivers deliver | $399, $499 or $599 per location per month. No commission on food. About 3% card processing; the diner pays a flat $0.99 service fee |
| Who owns the customer | The order sits in the diner's Grubhub account | You own the customer, list, and order history |
| Best for | Reaching diners who have not ordered from you yet | Owning repeat customers + escaping commission |
Source: Grubhub for Restaurants pricing, https://get.grubhub.com/grubhub-pricing-and-fees/, read 4 Oct 2026. Grubhub can change its rates; check that page for the current ones. You can run Grubhub and Zayos together.
Also part of Zayos
- Direct ordering site: Branded commission-free direct-ordering site
- Marketplace ingestion: Uber Eats + DoorDash + Grubhub into one tablet (Otter)
- Customer list: Full customer records: LTV, last visit, phone, email, favorites
- Sales tax report: Sales tax report by day, with CSV export
- Kitchen tablet: One KDS tablet for direct + all marketplaces
- Setup: We build it for you, no setup fee
- Monthly cost: $399–$599/mo flat per location
The core difference: a marketplace vs a restaurant operating system
Grubhub is a marketplace and a discovery engine. It puts your restaurant in front of diners browsing the app, which is genuinely valuable for reaching new customers. The price of that reach is a commission on every order: 5%, 15% or 20% marketing commission, depending on your plan, plus from 10% more when Grubhub's drivers deliver (Grubhub for Restaurants pricing, read 4 Oct 2026). The order also sits in the diner's Grubhub account, so bringing that diner back means paying the commission again.
Zayos is a restaurant operating system built around direct online ordering. Every order placed on your branded direct-ordering site costs about 3% card processing instead of ~30% commission, and it attaches a real customer record you keep forever (lifetime value, last visit, favorite plate, phone, email). The per-order fee ($0.99 pickup, $0.99 delivery) is paid by the diner, so you keep 100% of food revenue.
You do not have to choose. Keep Grubhub for discovery, let Zayos pull those orders into one kitchen tablet next to Uber Eats and DoorDash, and use printable QR codes, SMS, and direct-only specials to move repeat diners to your own online ordering platform. Built for independent restaurants in Fort Lauderdale, Miami, and across South Florida. See the full Zayos overview for how the direct-sales engine works.
$48k to $300k+ a location a year, modeled at 3,000 to 12,000 orders a month
Savings come from moving ~25% of marketplace orders to commission-free direct ordering (cutting ~30% commission to ~3% processing).
Grubhub vs Zayos: frequently asked
Is Zayos cheaper than Grubhub?
For repeat customers, usually. Grubhub lists a marketing commission of 5%, 15% or 20%, depending on your plan, plus from 10% more when Grubhub's drivers deliver (Source: Grubhub for Restaurants pricing, https://get.grubhub.com/grubhub-pricing-and-fees/, read 4 Oct 2026). On a direct Zayos order there is no commission: you pay about 3% card processing, and a flat $0.99 service fee is paid by the diner at checkout, so the restaurant keeps 100% of food revenue, and 100% of tips on pickup and dine-in. Zayos is a flat $399, $499 or $599 per location per month. On our model an independent restaurant saves $48,000 to $300,000+ per location per year at 3,000 to 12,000 orders a month versus running everything on marketplace commissions.
Can I keep Grubhub and use Zayos?
Yes. Keep Grubhub for discovery and new-customer reach. Zayos ingests your Grubhub orders (plus Uber Eats and DoorDash) via Otter into one kitchen tablet, then gives you a commission-free direct-ordering site to win repeat diners back. How many orders move depends on how many regulars you have; the free report at grader.zay-os.com runs the commission math on your own order volume.
How does Zayos reduce my Grubhub commission?
It does not change Grubhub's rate. It reduces how many of your orders pay it. Zayos drives diners to your own direct-ordering site with printable QR codes, SMS and email to your customer list, one-tap reorder, and direct-only specials. Every order that moves to your own site stops paying a marketplace commission and pays about 3% card processing instead.
Does Zayos replace my POS?
No. Zayos sits above the POS and integrates it. Orders go into Clover, Square or Shift4 at no extra cost, and Toast works too (Toast bills its own $50 a month). Zayos owns the customer relationship, the direct-ordering site, marketplace ingestion, a sales tax report, and dispatch, while your POS keeps running the front of house.
Is Zayos a good Grubhub alternative for South Florida restaurants?
Yes. Zayos is built for independent restaurants in Fort Lauderdale, Miami, Boca Raton, and across South Florida, and Zay Revenue Group builds it for you locally. Naya Grill (Pompano Beach and West Palm Beach) was customer #1, and you can order right now from Shishka Lebanese Grill, Rosto Grill & Cafe, The Fryer House and more. You keep Grubhub for discovery, ingest it into one Otter tablet alongside Uber Eats and DoorDash, and win repeat South Florida diners back to a commission-free direct site, saving a modeled $48,000 to $300,000+ per location per year at 3,000 to 12,000 orders a month.
What is Zayos?
Zayos is a restaurant operating system and direct online ordering platform built by Zay Revenue Group in Fort Lauderdale, FL. It combines a branded commission-free ordering site, a kitchen tablet (KDS), marketplace ingestion of Uber Eats / DoorDash / Grubhub via Otter, a customer list, a sales tax report, an AI shift briefing, and courier dispatch for delivery orders. Naya Grill was customer #1, and Socotra Yemeni Coffee & Co, Courtyard Cafe and Aker Sweets are live and taking orders on Zayos too, with more onboarding now.
Comparing other channels? See Zayos vs DoorDash or Zayos vs Uber Eats.
Can I start without talking to anyone?
Yes. You pick a plan, sign the agreement and pay online, with no call and no demo first. We build your ordering site, import your menu and email you your sign in. Someone from Zayos checks the store before ordering opens. We get you live in under a week.
What it costs
Zayos is $399, $499 or $599 per location per month. Month to month, no setup fee, no contract.
What you keep
Your diners pay a flat $0.99 service fee on pickup and delivery. You keep 100% of your food revenue, and 100% of tips on pickup and dine-in. On delivery the tip goes to the driver.