Zayos vs Uber Eats
Uber Eats brings you the diner and charges a marketplace fee on every order it brings. Zayos is a restaurant operating system and online ordering platform that ingests Uber Eats into one tablet and wins repeat diners back to a commission-free site you own.
Uber Eats vs Zayos, line by line
| Uber Eats | Zayos | |
|---|---|---|
| What it is | A delivery marketplace: diners find you in its app, next to other restaurants | Your own ordering site on your own domain, plus one kitchen tablet for every order |
| What the restaurant pays | 20%, 25% or 30% marketplace fee on delivery orders, depending on the plan, and 7% on pickup | $399, $499 or $599 per location per month. No commission on food. About 3% card processing; the diner pays a flat $0.99 service fee |
| Who owns the customer | The order sits in the diner's Uber Eats account | You own the customer, list, and order history |
| Best for | Reaching diners who have not ordered from you yet | Owning repeat customers + escaping commission |
Source: Uber Eats for Merchants pricing, https://merchants.ubereats.com/us/en/pricing/, read 4 Oct 2026. Uber Eats can change its rates; check that page for the current ones. You can run Uber Eats and Zayos together.
Also part of Zayos
- Direct ordering site: Branded commission-free direct-ordering site
- Marketplace ingestion: Uber Eats + DoorDash + Grubhub into one tablet (Otter)
- Customer list: Full customer records: LTV, last visit, phone, email, favorites
- Sales tax report: Sales tax report by day, with CSV export
- Kitchen tablet: One KDS tablet for direct + all marketplaces
- Setup: We build it for you, no setup fee
- Monthly cost: $399–$599/mo flat per location
The core difference: a rented audience vs a restaurant operating system
Uber Eats is a marketplace and a discovery engine. It is valuable for reaching new diners. The price of that reach is a marketplace fee on every order: 20%, 25% or 30% on delivery, depending on your plan (Uber Eats for Merchants pricing, read 4 Oct 2026). The order also sits in the diner's Uber Eats account, so bringing that diner back means paying the fee again.
Zayos is a restaurant operating system built around direct online ordering. Every order placed on your branded direct-ordering site costs about 3% card processing instead of ~30% commission, and it attaches a real customer record you keep forever. The per-order fee ($0.99 pickup, $0.99 delivery) is paid by the diner, so you keep 100% of food revenue.
You do not have to choose. Keep Uber Eats for reach, let Zayos pull those orders into one kitchen tablet next to DoorDash and Grubhub, and use the direct-sales engine (printable QR codes, SMS, one-tap reorder) to move repeat diners onto your own online ordering platform. Built for independent restaurants in Fort Lauderdale, Miami, and across South Florida. The full Zayos overview breaks down the five levers.
$48k to $300k+ per location/year, modeled at 3,000 to 12,000 orders a month
Savings come from moving ~25% of marketplace orders to commission-free direct ordering (cutting ~30% commission to ~3% processing).
Uber Eats vs Zayos: frequently asked
Is Zayos cheaper than Uber Eats?
For repeat customers, usually. Uber Eats lists a marketplace fee of 20%, 25% or 30% on delivery orders, depending on your plan, and 7% on pickup (Source: Uber Eats for Merchants pricing, https://merchants.ubereats.com/us/en/pricing/, read 4 Oct 2026). On a direct Zayos order there is no commission: you pay about 3% card processing, and a flat $0.99 service fee is paid by the diner at checkout, so the restaurant keeps 100% of food revenue, and 100% of tips on pickup and dine-in. Zayos is a flat $399, $499 or $599 per location per month. On our model an independent restaurant saves $48,000 to $300,000+ per location per year at 3,000 to 12,000 orders a month versus running everything on marketplace commissions.
Can I keep Uber Eats and use Zayos?
Yes. Keep Uber Eats for discovery. Zayos ingests your Uber Eats orders (plus DoorDash and Grubhub) via Otter into one kitchen tablet, then gives you a commission-free direct-ordering site to win repeat diners back. How many orders move depends on how many regulars you have; the free report at grader.zay-os.com runs the commission math on your own order volume.
How does Zayos lower my Uber Eats commission?
It does not change Uber Eats' rate. It reduces how many orders pay it. Zayos drives diners to your own direct-ordering site using printable QR codes, SMS and email to your customer list, one-tap reorder, and direct-only specials. Every order that moves to your own site stops paying a marketplace fee and pays about 3% card processing instead.
Does Zayos replace my POS?
No. Zayos sits above the POS and integrates it. Orders go into Clover, Square or Shift4 at no extra cost, and Toast works too (Toast bills its own $50 a month). Zayos owns the customer relationship, the direct-ordering site, marketplace ingestion, a sales tax report, and dispatch, while your POS keeps running the front of house.
What is Zayos?
Zayos is a restaurant operating system and direct online ordering platform built by Zay Revenue Group in Fort Lauderdale, FL. It combines a branded commission-free ordering site, a kitchen tablet (KDS), marketplace ingestion of Uber Eats / DoorDash / Grubhub via Otter, a customer list, a sales tax report, an AI shift briefing, and courier dispatch for delivery orders. Naya Grill was customer #1, and Socotra Yemeni Coffee & Co, Tacos Arabes and Melt N Dip are live and taking orders on Zayos too, with more onboarding now.
How much can a restaurant save moving orders off Uber Eats?
Independent restaurants save a modeled $48,000 to $300,000+ per location per year at 3,000 to 12,000 orders a month. On our model, a busy single location doing about 3,000 orders per month saves around $48,000; a mid-volume independent at 6,000 orders per month saves about $120,000; a high-volume or multi-brand ghost kitchen at 12,000 orders per month saves a modeled $300,000+. The savings come from cutting ~30% commission to ~3% processing on the orders that move to direct.
Is Zayos a good Uber Eats alternative for South Florida restaurants?
Yes. Zayos is built for independent restaurants in Fort Lauderdale, Miami, Boca Raton, and across South Florida, and Zay Revenue Group builds it for you locally. Naya Grill (Pompano Beach and West Palm Beach) was customer #1, and you can order right now from Rosto Grill & Cafe, Courtyard Cafe, Papa Chocolate and more. You keep Uber Eats for discovery, ingest it into one Otter tablet alongside DoorDash and Grubhub, and win repeat South Florida diners back to a commission-free direct site, saving a modeled $48,000 to $300,000+ per location per year at 3,000 to 12,000 orders a month.
Comparing other channels? See Zayos vs DoorDash or Zayos vs Grubhub.
Can I start without talking to anyone?
Yes. You pick a plan, sign the agreement and pay online, with no call and no demo first. We build your ordering site, import your menu and email you your sign in. Someone from Zayos checks the store before ordering opens. We get you live in under a week.
What it costs
Zayos is $399, $499 or $599 per location per month. Month to month, no setup fee, no contract.
What you keep
Your diners pay a flat $0.99 service fee on pickup and delivery. You keep 100% of your food revenue, and 100% of tips on pickup and dine-in. On delivery the tip goes to the driver.