Zay-OS vs Uber Eats
Uber Eats is the biggest channel for most independents, and every order is a rented customer at a roughly 30% toll. Zay-OS is a restaurant operating system and online ordering platform that ingests Uber Eats into one tablet and wins repeat diners back to a commission-free site you own.
Uber Eats vs Zay-OS, line by line
| Uber Eats | Zay-OS | |
|---|---|---|
| Commission / fees | ~30% per order (28–32%) | ~3% card processing on direct · diner pays $0.99/order |
| Who owns the customer | Uber owns the diner + data | You own the customer, list, and order history |
| Direct ordering site | No (orders route through Uber) | Branded commission-free direct-ordering site |
| Marketplace ingestion | Uber Eats only | Uber Eats + DoorDash + Grubhub into one tablet (Otter) |
| Customer CRM | None for the operator | Full CRM: LTV, last visit, phone, email, favorites |
| Sales-tax set-aside | Not handled | DAVO sets tax aside daily, all 50 states |
| Kitchen tablet | Uber Eats tablet (one channel) | One KDS tablet for direct + all marketplaces |
| Setup | Self-serve sign-up | We build it for you, no setup fee |
| Monthly cost | Free to list · commission on every order | $399–$599/mo flat per location |
| Best for | Discovery / new-customer reach | Owning repeat customers + escaping commission |
Updated May 30, 2026. Uber Eats commission reflects published merchant rates (28–32% depending on plan). Zay-OS ingests Uber Eats; you can run both together.
The core difference: a rented audience vs a restaurant operating system
Uber Eats is a marketplace and a discovery engine. It is the single largest delivery channel for most US independents, which makes it valuable for reaching new diners. But the order belongs to Uber: you pay roughly 30% commission, and you never receive the customer's contact details to bring them back on your own terms.
Zay-OS is a restaurant operating system built around direct online ordering. Every order placed on your branded direct-ordering site costs about 3% card processing instead of ~30% commission, and it attaches a real customer record you keep forever. The per-order fee ($0.99 pickup, $0.99 delivery) is paid by the diner, so you keep 100% of food revenue.
You do not have to choose. Keep Uber Eats for reach, let Zay-OS pull those orders into one kitchen tablet next to DoorDash and Grubhub, and use the direct-sales engine (QR receipts, SMS, one-tap reorder) to move repeat diners onto your own online ordering platform. Built for independent restaurants in Fort Lauderdale, Miami, and across South Florida. The full Zay-OS overview breaks down the five levers.
$48k to $300k+ saved per location/year
Savings come from moving ~25% of marketplace orders to commission-free direct ordering (cutting ~30% commission to ~3% processing).
Uber Eats vs Zay-OS: frequently asked
Is Zay-OS cheaper than Uber Eats?
For repeat customers, by a wide margin. Uber Eats takes roughly 30% (28–32%) of every order. Zay-OS direct ordering cuts that to about 3% card processing, and a small per-order fee ($0.99 pickup, $0.99 delivery) is paid by the diner at checkout, so the operator keeps 100% of food revenue and pays no commission. Zay-OS is a flat $399–$599 per month per location. Independent restaurants typically save $48,000 to $300,000+ per location per year at 3,000 to 12,000 orders a month versus running everything on marketplace commissions.
Can I keep Uber Eats and use Zay-OS?
Yes. Uber Eats is the biggest channel for most US independents, so you keep it for discovery. Zay-OS ingests your Uber Eats orders (plus DoorDash and Grubhub) via Otter into one kitchen tablet, then gives you a commission-free direct-ordering site to win repeat diners back. Operators typically shift about 25% of marketplace orders to direct within 90 days, which is a +18% direct-order share.
How does Zay-OS lower my Uber Eats commission?
It does not change Uber Eats' rate. It reduces how many orders pay it. Zay-OS drives diners to your own direct-ordering site using QR codes on every receipt, SMS and email to your CRM list, one-tap reorder, and direct-only specials. Each order that moves from Uber Eats to direct drops from ~30% commission to ~3% processing, and direct customers reorder 1.7 times more often.
Does Zay-OS replace my POS?
No. Zay-OS sits above the POS and integrates it. Toast, Lightspeed, Square for Restaurants, and Clover push orders through Zay-OS via Otter. Zay-OS owns the customer relationship, the direct-ordering site, marketplace ingestion, tax set-aside, and dispatch, while your POS keeps running the front of house.
What is Zay-OS?
Zay-OS is a restaurant operating system and direct online ordering platform built by Zay Revenue Group in Fort Lauderdale, FL. It combines a branded commission-free ordering site, a kitchen tablet (KDS), marketplace ingestion of Uber Eats / DoorDash / Grubhub via Otter, a customer CRM, DAVO sales-tax set-aside, an AI shift briefing, and a 14-provider never-fail dispatch cascade. Customer #1 is Naya Grill.
How much can a restaurant save moving orders off Uber Eats?
Independent restaurants save $48,000 to $300,000+ per location per year at 3,000 to 12,000 orders a month. A busy single location doing about 3,000 orders per month saves around $48,000; a mid-volume independent at 6,000 orders per month saves about $120,000; a high-volume or multi-brand ghost kitchen at 12,000 orders per month saves $300,000+. The savings come from cutting ~30% commission to ~3% processing on the orders that move to direct.
Is Zay-OS a good Uber Eats alternative for South Florida restaurants?
Yes. Zay-OS is built for independent restaurants in Fort Lauderdale, Miami, Boca Raton, and across South Florida, and Zay Revenue Group builds it for you locally. Naya Grill (Pompano Beach and West Palm Beach) is customer #1. You keep Uber Eats for discovery, ingest it into one Otter tablet alongside DoorDash and Grubhub, and win repeat South Florida diners back to a commission-free direct site, cutting ~30% commission to ~3% processing and saving $48,000 to $300,000+ per location per year at 3,000 to 12,000 orders a month.
Comparing other channels? See Zay-OS vs DoorDash or Zay-OS vs Chowly.