Restaurant online ordering
in West Palm Beach.
Commission-free direct ordering for Clematis Street, Rosemary Square, and downtown West Palm Beach restaurants. Zay-OS runs your branded ordering site, ingests Uber Eats + DoorDash into one kitchen tablet, and hands you the customer — so you keep the revenue and the relationship.
See the demo →Downtown West Palm Beach has reinvented itself around two walkable cores. Clematis Street is the original main drag — bars, casual restaurants, and a nightlife crowd that swells on weekends and event nights. A few blocks south, Rosemary Square (the former CityPlace) brings a polished mix of dining, retail, and residents, while the nearby Kravis Center and convention center drive sharp, predictable surges in demand whenever there is a show or a conference in town. Add the daytime office-lunch business and you get a market that spikes hard and often.
Those spikes are where the marketplace math turns against you. Event nights and conference lunches push a flood of orders, and the slice that runs through DoorDash and Uber Eats hands 28-32% of each ticket to the app — including the one-time event-goer you will never see again unless you capture them yourself. Zay-OS lets you own those surges: push direct-only specials and SMS blasts to your CRM list timed to Kravis and Clematis nights, steer diners to your branded site with QR codes on every receipt and bag, and turn a first-time event order into a repeat direct customer with one-tap reorder. The 30% commission drops to about 3% card processing on everything you bring direct.
Zay-OS serves independent restaurants across West Palm Beach and South Florida. You keep running the marketplaces for discovery; you just stop paying a toll on your regulars and your event-night surges. Direct, Uber Eats, DoorDash, and Grubhub all flow into one Otter tablet on your line, your customer book fills with people you can actually reach, and DAVO sets aside your Florida sales tax every day.
What changes the day you go direct
| On DoorDash / Uber Eats | On Zay-OS direct |
|---|---|
| 28-32% commission per order | Flat $2.99/order, paid by the diner |
| Event-goers vanish after one order | One-tap reorder brings them back direct |
| They own the customer data | You own name, phone, email, LTV |
| Separate tablet on the line | Same Otter tablet, one ticket flow |
See the full breakdown: Zay-OS vs DoorDash →
A busy single-location West Palm Beach restaurant saves about $48,000/yr. Mid-volume independents save $120,000+, and high-volume or multi-location concepts save $300,000+ per location per year — by shifting ~25% of marketplace orders to direct and cutting 30% commission to ~3% processing. We run YOUR numbers on the demo.
Operator $499 / Operator + Marketplace $599 / Concierge $699 per month per location. No setup fee. A flat $2.99 per order is paid by the diner at checkout, so you keep 100% of food revenue and pay no commission.
How does online ordering work for a West Palm Beach restaurant? +
Zay-OS gives your Clematis Street or Rosemary Square restaurant a branded ordering site on your own domain. Diners order direct, pay a flat $2.99 per-order fee, and the ticket lands on the same Otter tablet your kitchen already runs for Uber Eats and DoorDash. You keep 100% of food revenue and own the customer. We build the whole thing for you in 2-3 weeks with no setup fee.
Do West Palm Beach restaurants have to pay DoorDash 30%? +
On the orders you let DoorDash own, yes — 28-32% per ticket. Downtown West Palm pulls a mix of office-lunch, nightlife, and event-driven demand, and a big slice of it defaults to the delivery apps. Zay-OS shifts your repeat diners to your own direct site (QR on receipts and bags, SMS + email to your CRM list, one-tap reorder), dropping that 30% to roughly 3% card processing. You keep the marketplaces for discovery and stop renting back your regulars.
Does Zay-OS work for event-driven demand around the Kravis Center? +
Yes. Downtown West Palm sees big swings around the Kravis Center, the convention center, and Clematis nightlife. Zay-OS lets you push direct-only specials and SMS blasts to your CRM list timed to those nights, so you capture the surge on your own site instead of paying a 30% commission on every event-night order. One-tap reorder turns a first-time event-goer into a repeat direct customer.
Can Zay-OS handle multiple West Palm Beach locations? +
Yes. Run 2-25 locations of one brand, or several concepts across West Palm Beach and Palm Beach County, from one admin login. Each location routes to its own Otter tablet with its own menu, Stripe Connect payout, and 86 list. Reporting rolls up and filters per location, and the Concierge tier covers up to 5 locations or brands flat at $699/mo.
How fast can a West Palm Beach restaurant go live? +
Two to three weeks, end to end, and we build it for you: branded ordering site, kitchen tablet, Otter ingestion of Uber Eats + DoorDash + Grubhub, one POS integration (Toast, Lightspeed, Square, or Clover), DAVO Florida sales-tax set-aside, and staff training. No setup fee, month-to-month, and your domain and customer list are yours from day one.
Or read the full Zay-OS overview →