Zay-OS SMS Policy

Who sends these messages

Text messages on behalf of partner restaurants (currently Naya Grill) are sent by Zay Revenue Group LLC, operator of the Zay-OS ordering platform. The toll-free number registered with Twilio sends only the two message types described below. No marketing messages are sent on this number.

Message types

1. Sign-in verification codes

When a customer signs in or creates an account at a partner restaurant's storefront using their phone number, we send a one-time 6-digit verification code.

"Naya Grill sign-in code: 482917. Expires in 10 minutes. Reply STOP to unsubscribe."

Frequency: one code per sign-in attempt.

2. Order status updates

After a customer places an order, we send transactional updates as the order progresses: received, ready for pickup, out for delivery, and delivered.

"Naya Grill: your order #1042 is ready for pickup at our Pompano Beach location. Reply STOP to unsubscribe."

Frequency: one to four messages per order.

How customers opt in

Customers opt in by entering their phone number on the partner restaurant's storefront, after seeing the consent statement and submitting the form. Two surfaces collect opt-in:

• Sign-in form — for verification codes
• Checkout form — for order status updates

The consent statement shown directly below the phone-number field reads:

By providing your phone number, you agree to receive transactional SMS messages from Naya Grill (order status updates and sign-in codes). Message and data rates may apply. Reply STOP to unsubscribe, HELP for support. See our SMS Policy, Privacy, and Terms.

Submitting the form constitutes the customer's express opt-in. The consent timestamp, IP, and user-agent are recorded on the customer's account.

How customers opt out

Reply STOP to any message to opt out immediately. The customer receives one final confirmation message and no further texts on this number. To re-enable, reply START.

Help

Reply HELP to any message to receive our support contact information. Customers can also email support@zayrev.com for assistance.

Privacy

Customer phone numbers are used only to deliver the messages described above. We do not sell, rent, or share customer phone numbers or SMS opt-in data with third parties for their own marketing purposes. See our Privacy Policy for full data-handling details.

Carrier disclaimer

Message and data rates may apply per the customer's mobile carrier plan. Message frequency varies as described above. Carriers are not liable for delayed or undelivered messages.

Contact

Zay Revenue Group LLC
555 NE 8th St Apt 107, Fort Lauderdale, FL 33304
EIN 42-1881359
support@zayrev.com · 954-807-1509